FAQs

How long can a moss ball be stored without water?

The moss ball should always be moist. In this condition it can be stored in a cool place for up to several months.

What is the optimal temperature for a moss ball in an aquarium?

The optimal temperature for a moss ball in an aquarium should be no higher than +22 degrees Celsius.

How quickly will my order be shipped?

Orders are shipped within 2-3 business days.

Can I cancel my order?

Of course. To do this, you need to write us a letter, indicate the order number, the date of the order. After processing the information, the order will be canceled and the payment will be returned.

Is the moss ball fresh?

The moss ball is always fresh.

What sizes are always in stock?

We always have a stock of moss balls in stock in all sizes.
The most popular sizes 1-2 cm and 2-4 cm are always shipped quickly and without delays.

What fish can live with a moss ball?

The moss ball is suitable for all fish. The only exception is that some types of fighting fish and goldfish, which can destroy the ball or try to eat it.
Shrimps are especially friendly with the moss ball. They find food in it and play, using it as a cave.

I receive a message that my order is delayed.

If your order is delayed, we will definitely notify you and send the order as soon as the plants are available in the warehouse.

My order is incomplete, the product is missing.

In this case, you can cancel the order or wait until the product is available. We will notify you of the deadlines in a written message.

I received the wrong product.

In this case, a free replacement for the correct product will be made.

Do I have a guarantee for the product I received?

The guarantee does not apply to plants.

Which delivery service will my parcel be sent via?

Shipping within Europe is done via GLS, worldwide shipping is done via Austrian Post.

Where can I find the care instructions?

Care instructions are included with every order. You will also find a lot of information in the FAQ section

I would like to receive an invoice with VAT, is this possible?

Yes, you can write to us and we will send you an invoice.